In 2002, net profits totaled AED 569 million (USD 155 million) with total assets of AED 35.16 billion (USD 9.57 billion). NBD has been awarded the Best Bank in the UAE -2002 by The Banker magazine. NBD plays a major role in funding Government infrastructure developments and its portfolio covers a wide area including transport, real estate, construction, manufacturing, tourism, government and service industries. 

The Bank pioneered the first stand-alone ATM in the UAE in 1986. Today, customers can withdraw cash and pay utility bills through a network of more than 95 ATMs as well as utilize the Point of Sale terminals installed at a large number of hotels and stores. The Bank's card portfolio includes Visa Premier and Classic, and Gold and Standard MasterCard Cards. Card benefits include a Saver's card offering discounts at various retail outlets, a Webs hopper card, Roadside Auto Assistance, free supplementary cards and a utility bill payment facility. 

The Bank established its Private Banking service - 'The Private Office' -in order to assist clients in defining their strategic goals and offer specialized and tailored solutions to professionally manage, grow, safeguard and diversify the future of family wealth. 

NBD uses the latest available technologies. It launched its website in June 1998. The Bank also introduced a highly developed PC-based service, NBD Online, and in May 2000 its internet-based e-commerce service, NBD Paynet, was made available to merchants in the UAE. The Bank has recently launched NBD Mobile, an SMS-based service. NBD employs more than 1,100 people drawn from 29 countries, and is proud that nearly 30% of its workforce are UAE nationals.